Return & Refund Policy

At B&C Custom, we take pride in creating quality products and personalized gifts that make moments matter. We want you to be happy with your purchase, and we're here to help if something isn't right.

Personalized & Custom-Made Products

Because personalized and custom-made products are created specifically for you, all sales of personalized merchandise are final, except in cases of damage, defects, or errors made by B&C Custom.

Please carefully review names, initials, dates, spelling, and other personalization details before submitting your order.

If we make an error in personalization or your product arrives damaged or defective, we'll work with you to make it right through a replacement, correction, or refund, as appropriate.

Non-Personalized Products

Unused, non-personalized products may be eligible for return within 14 days of delivery.

Items must be in their original condition, unused, and accompanied by proof of purchase.

Please contact us before returning any merchandise so we can provide instructions.

Unless the return is due to an error by B&C Custom or a defective product, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, at hello@bc-custom.com.

Please include your order number, a description of the issue, and photographs when possible.

We will review the situation and determine an appropriate resolution.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Personalized orders may be canceled or modified before production begins. Once production has started, cancellation may no longer be possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Contact Us

For questions about returns, refunds, or order concerns, please contact:

B&C Custom
Email: hello@bc-custom.com
Website: bc-custom.com

Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.