Shipping policy
Shipping Policy
B&C Custom | Making Moments That Matter
At B&C Custom, many of our products are personalized or made to order. We take pride in creating quality gifts and custom products, and we work to get every order into your hands as quickly as possible.
Processing & Production Times
Our goal is to prepare and ship orders within 5 business days after your order is placed.
Personalized, made-to-order, and larger quantity orders may require additional production time. If we anticipate a significant delay, we will contact you.
Business days exclude weekends and holidays.
Shipping Rates
We offer the following shipping options within the United States:
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Standard Shipping: $8 per order
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Free Standard Shipping: Orders of $100 or more
Shipping charges are calculated and displayed at checkout.
Shipping & Delivery
Once your order has been completed and shipped, you will receive a shipping confirmation with tracking information when available.
Delivery times vary depending on the shipping carrier and destination. Our production timeline does not include shipping transit time.
While we make every effort to ship orders promptly, carrier delays and circumstances outside our control may affect delivery dates.
Local Pickup
Local pickup is available by appointment in Siloam Springs, Arkansas.
Customers selecting local pickup at checkout will be contacted when their order is ready to arrange a convenient pickup time.
Please wait for confirmation before arriving to collect your order.
Custom & Bulk Orders
Large orders, business gifts, and specialty projects may have different production timelines or shipping arrangements.
We will communicate any special requirements or estimated timelines before completing these orders.
Shipping Questions
If you have questions about your order, shipping, or delivery, please contact us at:
Website: www.bc-custom.com
Thank you for shopping with B&C Custom. We appreciate the opportunity to create something meaningful for you!